Terms of Service
Protein Pop Terms of Service
Welcome to Protein Pop! The terms “we,” “us,” and “our” refer to Protein Pop. These Terms of Service (the “Terms”) govern your use of our website, store, products, and related services (the “Services”). By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not use or access the Services.
1. Eligibility and Accounts
- By using the Services, you confirm you are at least the age of majority in your state or province of residence.
- You may be asked to provide certain information (such as your email, billing, shipping, and payment details). You agree all information is accurate and current.
- You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
2. Orders and Payment
- When you place an order, you are making an offer to purchase. Protein Pop reserves the right to accept or decline your order. An order is not accepted until we confirm acceptance and process your payment.
- Prices, discounts, and promotions are subject to change without notice. The price charged will be the price in effect at the time your order is placed.
- Unless otherwise noted, posted prices do not include taxes, shipping, or handling fees.
- By submitting payment details, you represent and warrant that you are authorized to use the chosen payment method and that charges will be honored.
3. Shipping and Delivery
- Protein Pop ships to addresses in the continental United States, Alaska, and Hawaii. Orders are typically shipped within 24–72 hours. If your order is delayed due to backorder, we will notify you by email.
- Once shipped, most orders arrive within 3–5 business days.
- Shipping fees: We use carrier-calculated rates and offer free shipping on orders over $50 after discounts.
- Title and risk of loss transfer to you once the order is provided to the carrier. We are not liable for delays caused by carriers, customs, or events outside our control.
4. Returns and Refunds
We want you to be fully satisfied with your purchase. If you are unhappy for any reason, we accept returns of unused or defective merchandise within 30 days of receipt:
- Please contact us first at hello@proteinpop.com to start the refund/return process (include your order number in the email please).
- Returned merchandise must include original packaging and be in the same condition received. Used merchandise cannot be returned unless defective.
- Refunds are credited to the original payment method. Items returned after 30 days may be subject to a reduced refund.
- Shipping, insurance fees, and taxes are not refundable.
- Store-purchased items must be returned directly to the store where purchased, subject to their policies.
We cannot process returns without a valid order number.
5. Product Information
- We make every effort to display accurate product information, but colors and appearances may vary by device.
- Product descriptions are subject to change without notice. We may discontinue products or limit quantities at our discretion.
6. Intellectual Property
All content on our website and Services—including text, graphics, logos, images, video, audio, data compilations, and software—is owned by Protein Pop or our licensors and is protected by U.S. and international intellectual property laws.
- You may use the Services only for personal, non-commercial purposes.
- You may not reproduce, distribute, modify, or create derivative works without our written consent.
- Protein Pop’s names, logos, and product designs are trademarks of Protein Pop or our affiliates. Unauthorized use is prohibited.
7. Feedback and Submissions
If you send us comments, reviews, or other feedback (“Feedback”), you grant Protein Pop a nonexclusive, royalty-free, perpetual, worldwide license to use, reproduce, publish, and display such Feedback for any purpose.
We are under no obligation to maintain confidentiality, compensate you, or respond, but we may use Feedback to improve our products and Services.
8. Prohibited Uses
You may not use the Services to:
- Violate any laws or regulations.
- Infringe upon intellectual property rights.
- Harass, abuse, or harm others.
- Submit false or misleading information.
- Transmit viruses or malicious code.
- Spam, scrape, or interfere with website functionality.
We may suspend or terminate your account if we determine, in our sole discretion, that you have violated these Terms.
9. Third-Party Services and Links
The Services may provide access to tools or links operated by third parties. We do not monitor or control third-party tools or sites and are not responsible for their accuracy, content, or practices. Accessing them is at your own risk.
10. Relationship with Shopify
Protein Pop is powered by Shopify, which enables us to provide the Services. However, your purchases are made directly with Protein Pop. Shopify is not responsible for any transactions between you and Protein Pop.
11. Disclaimer of Warranties
The Services and all products are provided “as is” and “as available.” We make no warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, durability, or non-infringement.
We do not warrant that the Services will be uninterrupted, secure, or error-free.
12. Limitation of Liability
To the fullest extent permitted by law, Protein Pop and its affiliates, employees, and partners are not liable for any indirect, incidental, punitive, special, or consequential damages—including lost profits, data, or savings—arising out of your use of the Services or products.
13. Indemnification
You agree to indemnify and hold harmless Protein Pop, Shopify, and their affiliates, officers, employees, and agents from any claims, liabilities, or damages (including legal fees) arising from your use of the Services, your violation of these Terms, or your violation of any rights of a third party.
14. Governing Law
These Terms shall be governed by and construed under the laws of the State of Utah (where Protein Pop is headquartered), without regard to conflict of law principles. You consent to exclusive jurisdiction of the state and federal courts located in Utah.
15. Severability and Entire Agreement
If any provision of these Terms is found unlawful or unenforceable, the remaining provisions remain valid.
These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Protein Pop.
16. Changes to These Terms
We may update or modify these Terms at any time by posting changes to our website. Your continued use of the Services after changes are posted constitutes acceptance of those changes.
17. Contact Information
If you have questions about these Terms or our Services, please contact us:
Protein Pop
📍 3838 W Parkway Blvd, West Valley City, UT 84120
📧 hello@proteinpop.com