Privacy Policy

Protein Pop Privacy Policy

Protein Pop (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you visit our website, make a purchase, or interact with us.

By using our Services, you confirm that you are at least the age of majority in your state or province of residence, or you have the consent of a parent or guardian.

1. Information We Collect

We collect both personal information (that identifies you directly) and non-personal information (related to your device or browsing).

Information you provide directly:

  • Name, billing address, shipping address, email address, phone number.
  • Payment details (processed securely by Shopify, not stored by us).
  • Account login details if you create an account.
  • Communication preferences (e.g., newsletter sign-ups).

Information collected automatically:

  • Device details (IP address, browser, operating system).
  • Site usage information (pages viewed, time spent, referral source).
  • Cookies and similar technologies (see Section 5).

Information from other sources:

  • Partners or service providers who help process orders, payments, or marketing.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders, including shipping and returns.
  • Communicate with you about your orders, questions, or promotions.
  • Personalize your shopping experience and website experience.
  • Send newsletters, offers, and updates (only if you opt in).
  • Improve our products, services, and marketing.
  • Detect, investigate, and prevent fraud or misuse.
  • Comply with legal obligations.

3. Cookies & Similar Technologies

We use cookies, pixels, and similar technologies to improve your experience on our website.

What are cookies?
Cookies are small data files stored on your browser when you visit our site. They help us remember your preferences, keep items in your cart, and measure site performance.

First-party cookies:
These are set directly by Protein Pop (for example, to remember your cart or login). They are mostly functional and necessary for the site to work properly.

Third-party cookies:
These are set by our partners (for example, Google Analytics, Meta, or advertising networks). They help us understand how visitors use our site, show you relevant ads, and improve our marketing.

Your choices:

  • Essential cookies (like those that keep your cart working) cannot be turned off, as they are required for the site to function.
  • Non-essential cookies (analytics, advertising, personalization) are optional. If you are a California resident, you have the right to accept or reject all non-essential cookies.
  • You can manage cookies at any time by adjusting your browser settings, rejecting cookies through our site banner, or using the “Do Not Sell or Share My Personal Information” link (if applicable).

Please note that disabling cookies may limit certain features or functionality of our website.

4. How We Share Information

We do not sell your personal information. We may share it with:

  • Service providers (e.g., Shopify, payment processors, shipping carriers).
  • Marketing and analytics partners who help us advertise responsibly.
  • Legal authorities if required by law, to enforce policies, or protect rights.
  • Business transfers (e.g., merger, acquisition, or sale of assets).

5. Relationship with Shopify

Our store is hosted on Shopify. Shopify provides the online e-commerce platform that allows us to sell our products. Your personal data may be stored through Shopify’s databases and applications. Shopify stores your data on secure servers behind a firewall and processes payments securely.

You can review Shopify’s Privacy Policy here: https://www.shopify.com/legal/privacy

6. Children’s Privacy

Our Services are not directed to individuals under the age of majority in their state or province of residence. We do not knowingly collect personal data from minors. If we become aware that we have collected such information, we will delete it.

7. Security & Retention

We use industry-standard security measures (including SSL encryption) to protect your data. However, no system is 100% secure.

We retain your personal information as long as necessary to fulfill the purposes described in this Policy unless a longer retention period is required by law.

8. Your Rights & Choices

Depending on your location, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction or deletion.
  • Request a copy of your data (portability).
  • Opt out of marketing communications at any time.
  • Not face discrimination for exercising your privacy rights.

To exercise these rights, contact us at cs@proteinpop.com. You can also unsubscribe from marketing emails using the link at the bottom of the email.

9. International Data Transfers

If you access our Services from outside the United States, your information may be transferred, stored, and processed in the U.S. and other countries. When required, we use safeguards such as standard contractual clauses to protect your data.

10. Complaints

If you believe your data has been misused, please contact us first at cs@proteinpop.com. We will make every effort to resolve your concern.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. Updates will be posted here with a revised “Effective Date.” If required by law, we will notify you of material changes.

12. Contact Us

If you have questions or concerns about this Privacy Policy or your data, please contact us:

Protein Pop
Email: cs@proteinpop.com